How far in advance do I have to book a transfer?
We always recommend booking as far in advance as possible because our services are very fluctuating and depend on demand. In high season it is advisable to book your transfer in Barcelona at least one day in advance and in low season it is advisable to book your transfer service at least 5 hours in advance.
Can you pick me up at a location other than the airport?
Yes, our drivers can pick you up anywhere in the city or the metropolitan area.
Do you do transfers from the train station?
Yes, we offer transfers from Barcelona train station to the place you specify and vice versa.
Do you do transfers from the port?
Yes, we offer transfers from the port of Barcelona to the place you indicate and vice versa.
Will I have to share a vehicle with other people?
No, the transportation service is reserved for personal clients.
What is the policy regarding COVID?
We follow the recommendations of the country's Ministry of Health and all our drivers always wear masks.
What is the cancellation policy?
You can cancel your reservation up to 24 hours before the service in low season. For special events, please consult us.
How can I cancel a transfer?
Please contact our customer service team via phone to make sure we receive your cancellation. If you prefer to cancel via email or form, please make sure we reply to your request to confirm the cancellation.
Can I make changes to a transfer reservation? How?
Yes, you just have to contact our customer service.
What happens to my transfer if my flight, train or ship is delayed? What if I miss it?
In order to offer you the best service, our drivers can wait up to an extra hour free of charge at the airport or train station. In case of delays at the port the free waiting time is 45 minutes. And in hotels a maximum of 30 minutes. If the delay is longer than that, each additional hour will be charged as extra. In case you miss your flight, train or boat to Barcelona, please contact our customer service.
Who should I contact if I have any questions?
Please contact our customer service through the contact form, email travel@bcntransfers.com or phone (034) 688 111 112.
Can you be contacted 24/7 or are there contact hours?
Our customer service is available 24 hours a day, 7 days a week.
Can I contact the driver directly
Yes, once you have made your reservation you will receive all the details of your transfer and, in case of urgency, you can contact us directly. Our customer service, in any case, is always available.
Where should I wait at the airport?
Our personalized service includes pick up right at the arrivals gate. Your driver will be waiting for you with a sign with your name and will accompany you from the first moment to help you in everything you need.
What is the process for booking a transfer?
Through the contact section you can book the transfer service of your choice.
How do I know that my reservation is confirmed?
When your transfer reservation is confirmed you will receive an email or WhatsApp.
Do I have to confirm my reservation before traveling?
It is not necessary as we will contact you to confirm that everything is correct.
How much luggage or how many packages can I take with me?
The space available for luggage depends on the vehicle booked, but in general it comfortably covers the transportation needs of our travelers. In case you are carrying a large amount of luggage, please let us know in advance.
Can I bring special luggage such as surfboards, bicycles, sports equipment or weapons, and is there any extra charge?
It is possible to bring special luggage, just let us know at the time of booking.
What exactly is included and not included in the reservation?
Reservations include a courtesy waiting time of 30 to 60 minutes, depending on the pick-up location, water service and wifi. Additional waiting times or stops not indicated on the reservation are not included.
In which zones / areas / towns can you make transfers and with which schedules?
In which zones / areas / towns can you make transfers and with which schedules?
Do you provide invoices for your services?
Yes, we send the invoice by email if you need it.
What payment methods do you accept?
We accept credit card, bank transfer and cash payments.
Is the price per person or per vehicle?
The prices shown on the website are prices per vehicle.
How many passengers can your vehicles carry?
The minivan models can transport up to 7 people. And the limousine models can carry up to 3 people.
What vehicles do you have available?
Our fleet of vehicles consists of Mercedes-Bez S class, Mercedes Benz E class and Mini van V class.
Do you have child seats?
Yes, you only have to indicate how many you need when you make your reservation.
Do the child seats you have attach with ISOFIX?
Yes, to offer you maximum security.
How many child seats do you have available?
We have 2 child seats at your disposal.
Do child seats cost extra?
No, they are a free service included in the price of the reservation.
Can I travel with animals?
Yes, companion animals are welcome.
